Do you want to improve your customer satisfaction, boost profits and increase customer loyalty? If so, then Listen Up.
From unique local businesses to large call centres, Listen Up helps organisations hear and understand their most important asset - their customers.
If you run a business you know how important it is to keep your customers happy.
Listen Up works with businesses to differentiate them from their competitors, by demonstrating to existing and prospective customers they have an ongoing commitment to provide a great customer experience.
We do this by running bespoke survey programs to measure and improve customer satisfaction, increase loyalty and boost profits for your business.
We've got a range of products to suit all requirements, from measuring satisfaction for a one off event through to a fully managed solution to measure your customer satisfaction after you sell a product or service.
With all our packages you'll get an independent review of your customer experience, a customer satisfaction and Net Promoter Score ® to advertise on your website and social media channels, plus a full insight pack where we'll crunch all the survey data into meaningful actions and recommendations.
Check out our Customer Experience Services for more information.
It's fair to say we know a lot about call centre customer experience. An awful lot.
Whether you want to evaluate the success of your internal quality assurance program, set up a customer feedback/experience survey or carry out some customer journey mapping, Listen Up's Call Centre Consultancy services can help you today.