Cameron, the brains behind Listen Up, has over 15 years experience in customer service operations and customer experience improvement gained from senior positions in the customer service and contact centre industries. Cameron has an extensive background in customer experience, working with blue chip organisations in financial services, insurance, utilities and telecoms such as The Royal Bank of Scotland, Hiscox, Scottish Power and Three.
Most recently Cameron worked with Hutchison 3G who operate the Three mobile network in the UK, where he was responsible for quality and customer experience delivery across their multichannel contact centres based in the UK and India. Leading a team of managers and analysts based across the UK and India, he was instrumental in significant Net Promoter Score ® and Customer Satisfaction improvements over a 12 month period while helping Three move from top to bottom of Ofcom's complaints league for UK mobile networks.
We know It's a big decision to make in choosing and trusting someone to help your business, but that's what we've been doing for the last 15 years. We believe it's an easy decision to talk to Listen Up, so visit our contact us page today, and let us Listen Up to you.