Listen Up has been involved in the call centre industry for over 15 years, so it's fair to say we know what we're doing. Really know. 

Listen Up provides a range of solutions to support your contact centre's strategic and operational needs. With specific focus on customer experience, we can provide solutions based upon proven methodologies to improve the following areas:

  • Designing the customer journey
  • Setting customer experience standards
  • Internal experience/quality strategy and measurement
  • Customer survey methodologies
  • NPS/C-SAT performance improvements
  • Coaching and performance improvement

If your think call centre would benefit from speaking with Listen Up, please contact us today.

 

Services Offered

  • Customer Experience Evaluation
  • Net Promoter Score (NPS) ®
  • Quality Monitoring Strategy
  • Regulatory Compliance Monitoring
  • Coaching and Performance Improvement
  • Customer Journey Strategy
  • Procedure mapping/documenting